The leading self-service kiosks companies serving the QSR industry in the United States are Zivelo LLC, Frank Mayer and Associates, Acrelec, Advanced Kiosks, and Diebold Nixdorf.
AI, QSR, and Self-Service Kiosks
Artificial Intelligence, in general, is experiencing substantial growth in all industries–from 30% up to 65% CAGR in the food industry. This emerging technology of AI is helping food-related companies with supply chain management through the logistics, predictive analytics and also the transparency. The QSR industry is also transforming their business models to suit the emerging AI trends to generate more income and acquire more customers.
Key and top performing companies in the self-service kiosks industry
We listed below the leading self-service kiosks companies serving the QSR industry in the United States based on popularity, revenue and reviews in the industry they serve. These notable companies supplying QSRs self-service kiosks in the United States include Zivelo LLC, Frank Mayer and Associates, Acrelec, Advanced Kiosks, and Diebold Nixdorf.
Zivello manufactures most of Mcdonald’s kiosks and best known for providing kiosks to the largest fast-food chains across North America. The company generates an estimated annual revenue of $23.4 million.
2. Frank Mayer and Associates
Accordingly, to better serve and deliver a solution to the QSR and fast casual industries, Frank Mayer and Associates partners with the software maker, Adusa. Frank Mayer and Associates has $8 million in estimated revenue annually.
3. Acrelec America
Acrelec America is known to be the top maker of self-service kiosks covering many industries in the United States and global. In 2017, Acrelec form a partnership with Glory, the leader in cash technology solutions, to introduce a self-ordering kiosk that allows both cash and credit payments. Acrelec generates an estimated annual revenue of $80 million.
4. Advanced Kiosks
Advanced Kiosks is known for its innovative and customized interactive kiosk hardware and software providing solutions also in the restaurant industry. The company was among the best interactive kiosks providers in 2019 scored by Techradar. It is estimated that the company generates an annual revenue of $2.2 million.
5. Diebold Nixdorf
Diebold Nixdorf is a world leader in making self-serve kiosks in the QSR and restaurant industry. Diebold Nixdorf has installed more than 10,000 prior-generation kiosks for quick-service restaurants around the world, primarily taking customer orders and payments. Diebold is a public company which generates the most revenue from the United States and serve a very wide industry. It’s revenue reached $4.6 billion this 2019.
Factors Driving AI and Robotics Adoption in Food Service
Rising wages and a need to keep prices low have given several fast food companies a strong incentive to develop technologies to increase efficiency and reduce labor costs. Wages for fast food companies seem to be being pushed up by two primary causes:
- The end of the great recession is resulting in a tightening of the labor force pushing up wages.
- New state and local minimum wage legislation that particularly impacts fast food companies.
At the beginning of the year the minimum wage increased in 19 states. For example, a recently approved initiative in Washington State will raise the minimum wage to $13.50 an hour by 2020 and last year California adopted a law that will bring the minimum wage to $15 per hour by 2022. Former McDonald’s USA CEO Ed Rensi told Fox Business that, “It’s cheaper to buy a $35,000 robotic arm than it is to hire an employee who’s inefficient making $15 an hour bagging French fries.”
As in any industry, fast food also has a tendency to follow the leader. The stock performance of Dominos over the last 7 years has gone from about $13 to well over $200, and it’s hard for competition to ignore. Companies that weren’t technology companies suddenly are, and nobody wants to be left in the dust. The giants of the industry (like the giants in the stodgy automotive industry) are all aware that technology will be a critical edge in the years ahead, and R&D budgets in automation and new customer interfaces reflect this change in attitude.-Emerj
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